About Us

Mission  

The mission of FHCHC is to provide comprehensive primary health care, delivered through innovative and alternative systems of health delivery.  

Our Model of Care

FHCHC is a Patient-Centered Medical Home (PCMH).

This model of primary care centers you, the patient, as the focus of the healthcare team. You will be treated by a primary healthcare provider (PCP), as well as clinical assistants and specialists, as needed. All of our clinical staff works together to support all of your healthcare needs.

Our healthcare teams provide access to ongoing care throughout our patients' lifetime, including preventative health services, chronic disease management, and acute illness treatment.

The Patient-Centered Medical Home can improve clinical quality, patient experiences, and reduce health system costs. A PCMH is not a physical place; it’s a team of people who value:

Accessibility: We provide daytime and evening appointments and 24/7 on-call clinician
Patient-Centeredness: You and your family needs are the focus of the treatment plan
Continuity: You see the same healthcare providers 
Coordination: Your healthcare team coordinates care with outside specialists, if needed
Compassion: We listen to your questions and concerns 
Cultural Competency: We are respectful of your culture and beliefs

Learn how to participate in our model of care by reading, Patients' Rights and Responsibilities.

History

In August 1971, under the leadership of a community advocacy agency called the Alliance for Latin American Progress, the Fair Haven Clinic opened in a local elementary school two evenings a week.  With a small group of dedicated nurses, doctors, students, and neighborhood volunteers, the Clinic was able to serve adults and children on a walk-in basis for minor ailments, immunizations, and family planning services. During that first year, we provided 500 visits with an original budget of $5,000 from the Community Foundation of Greater New Haven.

During the 1970s, the Clinic expanded services from episodic care to more comprehensive primary health care.  Patients began to consider Fair Haven their medical home and a place where they could come for help. We also acquired our first building in 1976, a handsome old Victorian house, which stands as an anchor on Grand Avenue, the main thoroughfare of our community. We tripled our hours from 16 to 50 per week in 1978 and initiated a clinic at the Bella Vista Elderly Housing Complex.

The 1980s was a time of major expansion and growth with the award of federal funding (330 Grant), assignees from the National Health Services Corps, our first full-time clinical staff, and the opening of a satellite at Wilbur Cross High School. We changed our name from the Fair Haven Clinic to the Fair Haven Community Health Center to reflect the broader range of services we are providing. In 1988, we purchased a second, adjacent building to connect to our current facility. Through the 1990s and into the present, we have continued to expand and grow and now provide care to many 3-generational families in a comfortable, accessible, and supportive environment.