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Voluntary Worldwide Recall of EpiPen® Auto-Injector due to a potential defect in the injection mechanism that may make the device difficult or impossible to activate. Please click here and learn if this impacts your device.
This is a voluntary recall. You should count on your current device until you get a new one. Mylan will have directions on what to do with your old devices soon.
If you are affected, to return your product please contact Stericycle at 877-650-3494. If you have any additional questions regarding this recall, please contact Mylan Customer Relations at 800-796-9526 or email@example.com.
En Español aqui.
The manufacturer of Sanofi Auvi-Q (epinephrine) auto-injector devices has announced a voluntary recall. Devices with the following lot numbers and expiration dates are part of the recall:
• lots between 229956 and 3037230, and
• expiration between (and including) March 2016 and December 2016
This is a voluntary recall. You should count on your current device until you get a new one. Sanofi will have directions on what to do with your old devices soon.
If you have a device that is part of this recall you should call your provider (203-777-7411) to begin the process of refilling your prescription with a different device (e.g., Epi-Pen Jr., Epi-Pen, and epinephrine auto-injectors). If you have a refill available, an alternative will be dispensed. If not, pharmacy staff will get a new prescription for you from your clinician.
You will have a copay for this next device. Sanofi will reimburse you for your copay. Information about this process is available on its web site.
Your health is important to us. Please let us know how we can assist further, with this or any other concern.