Patient Portal: MyChart


What is MyChart?

MyChart, your patient portal, provides easy and private access to your medical information on-line. You can view your personal health records wherever you have access to an internet-linked computer or smart phone. You can also download the MyChart app for Apple and Android devices.

How to sign up for MyChart

If it’s your first time and you are setting up your account with your MyChart Access Code click here to sign up. Your MyChart signup access code will appear on the last page of your after visit summary.

You can also request an activation code at any time, by clicking here and filling out the online request form. If your email is already on file, you should receive your activation code within 20 minutes.

How to set up mobile notifications for MyChart

  • Log into your MyChart account.
  • Click on your face/initial on the top right hand corner
  • Click on the gear icon – Account Settings
  • Scroll down to Notifications
  • Click on the slider button to turn on
    • If you have not connected your phone to MyChart, you will be asked to open your settings, and allow notifications
  • Click on Communication Preferences and click the slider button to turn on text message

You are all set! If using Grand Pharmacy, when your prescriptions are ready, you will receive a MyChart notification to let you know it’s time to pick up or schedule free delivery. You may also get notifications for appointment reminders.

Accessing your MyChart

If you have already set up your MyChart account, click here to sign in.

Please note: MyChart is not for urgent matters. If you need urgent attention, please contact us directly at 203.777.7411.
If your need is life threatening, please call 911.

Frequently Asked Questions

What can I do through MyChart?
  • Request an appointment
  • Review past appointments
  • View lab results
  • View your current medical record
  • Request prescription renewals
  • Receive a notification to know when your prescription is filled
  • Send and receive messages from staff
  • Update your contact information and personal info
  • Request a referral
Is MyChart secure?
MyChart is extremely secure. It meets federally mandated HIPAA standards and is maintained by a dedicated technology team at Yale/New Haven Hospital. MyChart can only be accessed by you with your login, or by your Fair Haven health care team. Patient information will never be sent to your e-mail. Instead you will receive a message with a link, indicating your account has been updated. Clicking the link will take you to the log in page where you will enter your password, and access your chart.
Can I ask my provider questions on MyChart?
Yes! Once you log in to your chart, it will open on your home page. Look for the doctor / “Send messages to your doctor” icon. By clicking on that icon, you will open a message screen. Type your question into the box and then hit SEND. Your Care Team will see your message and typically respond within 1-3 days.

If your have a life-threatening condition, please call 911 or go to the nearest hospital.

Can I request access to my child's account?

Yes. You may request “Proxy Access” to your child’s account. You will need to complete a consent form, found here.

You may also request access for an adult family member, with their consent. The adult form is here.

Download the appropriate form.
Complete, with required signatures.
Fax to 203-688-8155 or email a scanned completed copy to

You will be notified by Medical Records regarding your proxy access in approximately 10 business days. More info about Proxy Access can be found here.

What if I forget my password?
You can click the “Forgot password” link on the sign-in page to reset your password online.
Having technical difficulties?

If you encounter any problems, please email for help.

But I still have questions!

If there is an area we haven’t covered, click here for more info on MyChart.